If you used a different link or went independently to the advertiser’s website or an app download site, the advertiser won’t credit you for completing the offer through the Tapjoy promo link, which means we can’t credit you. Make sure to use the link provided in the offer. (For example, an advertiser may choose to send all of their offer completions data to Tapjoy in a big group instead of one-by-one as users complete the offers.) If you haven’t seen your reward after completing the offer, please submit a ticket and we’ll investigate.ĭid you use the Tapjoy promotional link from the ad offer? ![]() These steps don’t always happen in real-time. ![]() Depending on the offer type, your reward’s journey to your currency account can involve the advertiser, its measurement service, Tapjoy, your device, and the publisher of the game you’re playing. Some ad offer rewards appear in your currency account right away, but that’s not always the case. Oh, no, that doesn’t sound right! Let’s look at typical reasons your offer might not show up as completed: ![]() I completed an offer but didn’t get my rewards!
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